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FAQ
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What is Onkumo?
Onkumo is a vibrant brand offering premium Turkish towels that combine luxury, quality, and cultural celebration. We strive to bring joy and excitement to your towel experience.
Are all towels the same?
No, not all towels are the same. Onkumo towels stand out with their exceptional craftsmanship, high-quality materials, and unique designs. We believe in offering towels that are a cut above the rest.
How are Onkumo towels made?
Onkumo towels are meticulously hand-loomed by skilled artisans who have honed their craft over generations. Each towel is crafted with care, using traditional techniques that ensure superior quality and durability.
What are Onkumo towels made of?
Onkumo towels are made from the finest materials, primarily using high-quality cotton. This choice of fabric ensures softness, absorbency, and a luxurious feel that sets our towels apart.
Where are Onkumo towels made?
Onkumo towels are proudly made in Turkey, a country renowned for its rich history of towel-making. We work closely with local, family-owned businesses to support their craftsmanship and uphold the Turkish towel-making tradition.
What is a pre-order?
A pre-order allows you to reserve an upcoming Onkumo towel design before it becomes available for regular purchase. By pre-ordering, you secure your towel in advance and ensure you don't miss out on limited edition or popular designs.
From where do you ship?
We ship our products from Austin, Texas, USA. Our centralized location allows us to efficiently deliver Onkumo towels to customers across the United States and ensure prompt shipping.
How much does shipping cost?
Our shipping prices range between $7 and $10, depending on your location within the United States. We strive to offer affordable and reliable shipping options for our valued customers.
How long do pre-orders take to ship?
Since each Onkumo towel is meticulously hand-loomed, it takes us about 12-20 days to ship your pre-ordered towel. This time frame allows our skilled artisans to craft your towel with the utmost care and attention to detail.
Do you offer returns?
Yes, we do offer returns. At Onkumo, we want you to be fully satisfied with your purchase. Please refer to our Return Policy for detailed instructions on how to initiate a return or exchange.
How fast is your customer support?
Our dedicated customer support team is committed to providing prompt assistance. We strive to respond to customer inquiries within 24 hours, ensuring that your questions or concerns are addressed in a timely manner.